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default_user_0 Page 23 - Testimonials - Fix My Mobile
quote_left Page 23 - Testimonials - Fix My MobileAll I can say is WOW !!! These guys were fantastic. Our iPad had a number of problems and they fixed them all very quickly for a very reasonable price. Can't recomment enough !quote_right Page 23 - Testimonials - Fix My Mobile
 
Date of Posting: 28 April 2014
Posted By: Arno Kobarg
IT Professional, Brisbane
default_user_0 Page 23 - Testimonials - Fix My Mobile
quote_left Page 23 - Testimonials - Fix My MobileI visited the Chermside Store yesterday with my Motorola Phone. Carmel was very knowledgeable and provided exceptional customer service. I walked away yesterday a very happy customer with a fixed phone.quote_right Page 23 - Testimonials - Fix My Mobile
 
Date of Posting: 26 April 2014
Posted By: Maree
Brisbane
default_user_0 Page 23 - Testimonials - Fix My Mobile
quote_left Page 23 - Testimonials - Fix My MobileToday I took my phone into the Brisbane CBD store to have my screen fixed. I called the store this morning to ask what the fastest amount of time would be for my phone to be fixed. Mehesh answered and put me on the phone to Emma. I was told by Emma that it would take minimum 45 minutes to an hour but they don't like to rush it because they don't want to make any mistakes, which I totally respect. I told her that I would book in online at 1pm and she said that was fine. I drove into the city, paid for parking and quickly made my way over to the store. I arrived at about 1:20pm. After waiting a little while behind another customer, Mahesh served me. He told me quite abruptly that my phone would be ready by 5pm. I told him about my conversation with Emma and he said ok and that my phone would be ready by 2.30pm. I explained that Emma said it would take an hour at the longest so that I would be back at 2.15pm to see if it was done because my parking expired at 2.30pm. He agreed and I walked away. I returned at 2.15pm to see that no one had even touched my phone and Mahesh said to me "I told you it would be ready by 2.45pm". I had someone with me who witnessed our entire prior conversation and who heard him say it would be done by 2.30pm. He then got out of his seat and abruptly told me that he told me not to come in around lunch time because they were too busy. This was a total lie, he never said that to me. Then he told me "not to start an argument", which I wasn't. I was just so disappointed that the staff had been dishonest with me in regards to the time frame of my phone being fixed and also in the way that Mahesh spoke to me. It was extremely inappropriate. I asked for my phone back as I didn't have time to wait around as my parking was going to expire. I would not recommend having staff in your stores that sport a terrible attitude, a rude temperament and an abrupt approach, which I believe were qualities displayed in your staff today. Your promise of "customer service with a smile" was certainly not fulfilled and I certainly will not be using your city store again or recommending it to anyone. Without your customers, your business is nothing so I would recommend that you provide some customer service training so that this doesn't happen again.quote_right Page 23 - Testimonials - Fix My Mobile
 
Date of Posting: 24 April 2014
Posted By: Brooke Horbury
Bowen Hills QLD
default_user_0 Page 23 - Testimonials - Fix My Mobile
quote_left Page 23 - Testimonials - Fix My MobileI was very happy with how quickly "Fix My Mobile" assessed my phone damage and my repair/replacement was organised very quickly. Thank you.quote_right Page 23 - Testimonials - Fix My Mobile
 
Date of Posting: 22 April 2014
Posted By: Cecelia Vunaki
default_user_0 Page 23 - Testimonials - Fix My Mobile
quote_left Page 23 - Testimonials - Fix My MobilePrompt service to repair the broken screen on my mobile. Fair price for the repair. They notified me by email as well as text to my nominated number when the phone was fixed. More than happy to recommend them to others who may need a phone repair.quote_right Page 23 - Testimonials - Fix My Mobile
 
Date of Posting: 11 April 2014
Posted By: Roger Smith
default_user_0 Page 23 - Testimonials - Fix My Mobile
quote_left Page 23 - Testimonials - Fix My MobileBroke my iPhone 5C at 2:30 pm Thursday .. took it in at 10am Friday, back in action 12pm Friday. 2 hours as promised. Great service, Jessica at Albert St store very pleasant and efficient to deal with.quote_right Page 23 - Testimonials - Fix My Mobile
 
Date of Posting: 11 April 2014
Posted By: Allan Strong
St Lucia Brisbane
default_user_0 Page 23 - Testimonials - Fix My Mobile
quote_left Page 23 - Testimonials - Fix My Mobilegreat fast service, extremely friendly staff. phone works great thank youquote_right Page 23 - Testimonials - Fix My Mobile
 
Date of Posting: 08 April 2014
Posted By: simon park
default_user_0 Page 23 - Testimonials - Fix My Mobile
quote_left Page 23 - Testimonials - Fix My Mobilegreat fast service and extremely friendly staff. phone works a treat, thanks heapsquote_right Page 23 - Testimonials - Fix My Mobile
 
Date of Posting: 08 April 2014
Posted By: simon park
default_user_0 Page 23 - Testimonials - Fix My Mobile
quote_left Page 23 - Testimonials - Fix My MobileI took my phone to the shop at Carindale mid-afternoon on Sunday and although they were under the pump, the technician, Mahesh fixed my screen well before 4pm when the shop closed. He was cheerful, helpful and my faith in the concept of customer service was restored. Highly recommend this business.quote_right Page 23 - Testimonials - Fix My Mobile
 
Date of Posting: 07 April 2014
Posted By: Cush Collins
default_user_0 Page 23 - Testimonials - Fix My Mobile
quote_left Page 23 - Testimonials - Fix My Mobilequick repair done at a reasonable price. very happy
and they gave me a loan phone while i shopped :)
quote_right Page 23 - Testimonials - Fix My Mobile
 
Date of Posting: 05 April 2014
Posted By: rob
Australia


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