tr?id=1276778602495883&ev=PageView&noscript=1 Page 3 - Testimonials - Fix My Mobile

Your input is important to us. Please provide your valuable feedback. Here are some testimonials from our clients:

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quote_left Page 3 - Testimonials - Fix My MobileMy wife and I appreciated the prompt and courteous service, this is the 2nd time we have availed of your services with complete satisfaction.

Thank You
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Date of Posting: 19 March 2013
Posted By: Nev Delaforce
Manly Qld
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quote_left Page 3 - Testimonials - Fix My MobileFix My Mobile has a quick service that is done properly and efficiently. I wouldn't hesitate to recommend them to anyone.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 02 March 2013
Posted By: Ana
Brisbane
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quote_left Page 3 - Testimonials - Fix My MobileEfficient and personal service. I will be returning to you guys with all my phone issues. Very well done.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 27 February 2013
Posted By: Marc Williamson
Brisbane
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quote_left Page 3 - Testimonials - Fix My MobileWould just like to say was very happy with the service I received would highly recommend you to othersquote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 27 February 2013
Posted By: Matt
Woolloongabba
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quote_left Page 3 - Testimonials - Fix My MobileFantastic service - quick and friendly, I would recommend to anyone!quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 22 February 2013
Posted By: Florence
Morningside
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quote_left Page 3 - Testimonials - Fix My MobileDamian the service guy at Chermside was very friendly, helpful and apologetic of his boss who was supposed to show up aprox. 2hrs previous but wasn't there.

We were told we would receive a call when it was done and that didn't happen to my knowledge, later when at home I saw that Id been given an email- which wasn't helpful 1. I didn't have my phone, 2. I didn't have internet access to get it to let me know nor was expecting it.

Response from Fix My Mobile:
Dear Vicky

Sorry to hear you were messed around with regards to time frames for your repair. In the interest of customer service, we like to offer all our customers a FREE loan phone to keep them in touch with the rest of the world while their phone is being repaired. This also helps in the situation where we need to contact you should we have any further questions or need to provide you with information during the repair process in this case to advise of a delay. We are sorry to hear that in your situation this procedure was not followed by our team member leading you to be disappointed with our service. :(

To all our future customers please ask for a loan phone so this does not happen to you, or alternatively provide us with a contact number of someone who you are with during the repair process. Vicky, we will be discussing this at our next team meeting to ensure this procedure is adhered to in the future to avoid disappointment to important customers like you who keep us in business. Thank you for taking time to let us know when we get it wrong so we can work at getting it right.

Kind regards

Willem@
Fix My Mobile
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Date of Posting: 22 February 2013
Posted By: Vicky
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quote_left Page 3 - Testimonials - Fix My MobileWe deal with the guys at Chermside regularly to fix our fleet of iPhones. They are always friendly, knowledgeable and get the phones fixed quickly and professionally. Thanks to Willem and the guys for their great service.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 21 February 2013
Posted By: Gareth Young
IT Manager at Cetnaj, Virginia QLD
www.cetnaj.com.au
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quote_left Page 3 - Testimonials - Fix My MobileFriendly speedy service...Happy customer.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 20 February 2013
Posted By: Matthew
Carindale
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quote_left Page 3 - Testimonials - Fix My MobilePrompt and helpful as usual. Thanks again.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 04 February 2013
Posted By: Vikki
Seven Hills
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quote_left Page 3 - Testimonials - Fix My MobileHighly recommend your service to all my friends. Fast service, pleasant person to deal with. This is from your Chermside booth.
Thanks you
Veronika Harris
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Date of Posting: 01 February 2013
Posted By: Veronika Harris
Boondall
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quote_left Page 3 - Testimonials - Fix My MobileUnfortunately, I didn't have a great experience with Fix My Mobile. After receiving my phone back (Samsung Galaxy S2) from getting the screen replaced, the phone started turning on and off by itself. I took it back to the shop and received a phone call the next day saying that it must be the software causing the problem. I still can't work out how a problem that did not exist before the repair can be related to the same software that existed both before and after the repair. I was told that they would have to send it to Samsung for a software update. I'm not sure why this had to happen as you can set the phone to automatic updates or just do it manually whenever a software update becomes available. They said it usually takes 2-3 days. It took 11 days to get my phone back. Before I gave the go ahead to send the phone away I arranged with them to backup my photos and my contacts stored on my phone. Upon receiving the phone back, I realised that no contacts were in fact backup up and I had indeed lost all of my contacts. They assumed that for some reason, everyone likes to save their contacts in cyberspace using a google account. I don't. My contacts were saved on my phone and no where else which is why I explicitly asked them to back up the contacts. Even a simple 'save to SIM card' would have done the trick. Now I have no way of finding out many of the important numbers I had gathered over the last few months. VERY DISAPPOINTED!

Response from Fix My Mobile:
Dear Jason,

We are disappointed to hear that you were not happy with our services. We have looked at the notes for your repair and would like to address your questions as to why things were not performed to your satisfaction. When your phone was returned to us we were unable to replicate the fault, therefore in the interest of good customer service we advised it was best to be sent away for the manufacturer to preform a complete software update rather than an over the air OS software update which can sometimes not be successful to eliminate rebooting issues in Samsung devices. We offered this free of charge and we usually advise 2-3 weeks turnaround time as we are not able to predict accurate timeframes for the manufacturer. We provided you with a free loan phone in the meantime so you would not be without a phone for this duration.Our notes do not say anything about performing a data back up for you as this is usually written in our back office notes when people request that they require their data is important to them and we have a celebrite machine that we are happy to use in store for data back ups for customers. We do not back up to sim card as with smart phones these days the quantity of data is sometimes not able to be completely backed up to a sim card.

We believe there has been two miscommunications with regards to your experience with us, firstly that you were told 2-3 days instead of 2-3 weeks and secondly no notes to back up your data have been made resulting in your data being wiped by the manufacturer. On our terms and conditions and the receipt docket we state that we are not liable for data loss however we always strive to back up data when possible for customers who request it as we know how important information stored on our phones is for everyone these days. We are truly sorry that your experience with Fix My Mobile was disappointing and we want to assure you from your valued feedback we will be having a meeting to discuss within our team how we can eliminate this situation from arising again to another important customer in the future and improve the services we offer at Fix My Mobile.

We understand how frustrated you feel with regards to the outcome of your experience with our business.

Regards Willem@Fix My Mobile
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Date of Posting: 01 February 2013
Posted By: Jason Davie
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quote_left Page 3 - Testimonials - Fix My MobileGreat customer service, Willem was very helpful.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 01 February 2013
Posted By: Kelsey
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quote_left Page 3 - Testimonials - Fix My MobileGreat service, very clear accurate information and the work was done so quickly.

I highly recommend them!
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Date of Posting: 27 January 2013
Posted By: Skubi
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quote_left Page 3 - Testimonials - Fix My MobileThe only people I would trust to fix my mobile. Great people providing great service. Highly recommended.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 10 January 2013
Posted By: Ron Dunglison
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quote_left Page 3 - Testimonials - Fix My MobileI have a cracked S3 and thanks to the guys at FixMyMobile they fixed ...now it looks just new with less than an hour...thanksquote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 07 January 2013
Posted By: turki
grad student, brisbane
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quote_left Page 3 - Testimonials - Fix My MobileRecently had my mobile phone - a Samsung Galaxy Series III - repaired after cracking the screen,I found that the service provided by Fix My Phone at Carindale was first class as well appreciated the promptness to my request and the explanation of the after sale service.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 05 January 2013
Posted By: Trevor Gray
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quote_left Page 3 - Testimonials - Fix My MobileTo the team at Fix My Mobile - Carindale. Wow. You didn't just exceed expectations, you scored a perfect 100. Got the phone back this afternoon and was astonished... All at a fraction of the cost of going via genuine manufacturer.

I am seriously impressed and won't hesitate to refer, keep it up!
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Date of Posting: 04 January 2013
Posted By: Ian Kerr
Australia
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quote_left Page 3 - Testimonials - Fix My MobileExcellent service done very promptly. Highly recommended.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 27 December 2012
Posted By: Ron Dunglison
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quote_left Page 3 - Testimonials - Fix My MobileWent to the store to see if I could get a iPod screen fixed and whilst there they noticed
The camera wasn't working. They only
Charged me for the screen and did their best to fix the camera
Unfortunately it wasn't something they could fix on the spot. The gentle man who served me (William) was an amazing help, so polite. Will Definatley go back and
Recommend them to any one. Thanks so much William your a sweetheart.
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Date of Posting: 20 December 2012
Posted By: Cecelia
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quote_left Page 3 - Testimonials - Fix My MobileThanks guys - what was this morning a very sad looking Galaxy S3 complete with broken screen a big ding in the corner of the case is tonight all good as new...quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 18 December 2012
Posted By: Peter
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quote_left Page 3 - Testimonials - Fix My MobileStaff extremely friendly helpful and reassuring . Best service I have had , on this occasion Apple were not helpful . I also needed iPad urgently which was also accommodated . MSG SMS as soon as ready excellent service thank you so much . Regards Meganquote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 18 December 2012
Posted By: Megan Hardy
Wynnum
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quote_left Page 3 - Testimonials - Fix My MobileFantastic service...took Samsung Galaxy S3 in for repair after dropping on tiles. I had no picture whatsoever. Within an hour phone was fixed and I was on my way. I went to Westfield Chermside. Very happy...highly recommend Fix My Mobile...quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 16 December 2012
Posted By: Jennifer Bird
Boondall
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quote_left Page 3 - Testimonials - Fix My MobileI had a cracked screen repaired on my iPhone. Service was given
In a professional manner & I was given an option of price based repairs.
I found the specific location given on the website very helpful in locating the kiosk
straight away inside Chermside Shopping Centre. I found the gentleman who fixed my
Phone very courteous. I will recommend this business.
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Date of Posting: 14 December 2012
Posted By: Ruby
Wooloowin
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quote_left Page 3 - Testimonials - Fix My MobileBesides the fact that no one told me to back up my phone first before giving it to fix my phone.
My recent photos, and contacts have been deleted.
Otherwise the advise you have given me towards using a funky glass screen, is much appreciated.
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Date of Posting: 13 December 2012
Posted By: Eryn
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quote_left Page 3 - Testimonials - Fix My MobileThank you Fix my Mobile

Extremely professional, courteous, happy, helpful service. Took the sting out of what was a disappointing happening with my new phone.
Will spread the word recommending the speedy service.
Thank you again
Regards
Cheryl Comerford
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Date of Posting: 13 December 2012
Posted By: Cheryl Comerford
director's assistant, Australia
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quote_left Page 3 - Testimonials - Fix My MobileExcellent service, phone was fixed within an hour! Cheapest quote around brisbanequote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 12 December 2012
Posted By: ciara o leary
Morningside
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quote_left Page 3 - Testimonials - Fix My MobileFix my mobile went above & beyond to provide excellent customer service & have my phone completely repaired to its original condition. Their prompt service & professionalism make them the only company I would ever deal with in the future regarding repairs.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 12 December 2012
Posted By: Elisa Bennie
Full time mother, Maryborough QLD
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quote_left Page 3 - Testimonials - Fix My MobileFast, reliable, awesome customer service! Would go back to them if I had anymore troubles... fingers crossed I don't have to! Highly recommended!quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 10 December 2012
Posted By: Matt
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quote_left Page 3 - Testimonials - Fix My MobileI bought my husbands Samsung Tablet in to get the screen replaced as the glass was broken. We told it would be ready in about 2 or 3 days. It was ready the day after I dropped it off. I am very happy with the speedy service that I also got his Samsung Galaxy S3 phone screen replaced as that too was broken and that was repaired within 1/2 an hour. Would recommend fix My Mobile to anyone needing their phone or tablets repaired.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 05 December 2012
Posted By: Denese
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quote_left Page 3 - Testimonials - Fix My MobileThank God for your service. Telstra wanted to send my phone away for 6 weeks. You had it fixed in less than an hour.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 02 December 2012
Posted By: Sharon
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quote_left Page 3 - Testimonials - Fix My MobileCan't recommend the service highly enough. Rang around for many quotes. FixMyMobile was not only the cheapest quote (by up to $65) but had the part and could repair the mobile that day. Fixed good as new. Thanks.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 29 November 2012
Posted By: Levi
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quote_left Page 3 - Testimonials - Fix My MobileWhat great service. I dropped my iPad with a cracked screen in to the Carindale kiosk at about 1pm. Patsy explained everything to me and quoted me a price to fix it with a genuine part. I was told it may take one or two days. Imagine my surprise when I got an sms around 2.30pm saying it was ready to be picked up. Fantastic. Because I use it daily for my business, I was stoked. Well done FixMyMobile. Great service. Great result. Great value for money :)Highly recommendedquote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 28 November 2012
Posted By: Ian McWilliam
iPad business user, Wynnum
www.jimsantennas.com.au
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quote_left Page 3 - Testimonials - Fix My MobileThank you for the very kind service. Very professional. The only negative thing I would say is that I had to wait more than the two hours I was said I had to wait.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 27 November 2012
Posted By: Joyce Flierman
what would you like to know?, Visiting family in Oz. Live in The Hague Holland
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quote_left Page 3 - Testimonials - Fix My MobileExcellent service. Dropped iphone 4 in for repair of a cracked screen and was ready for collection within an hour.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 26 November 2012
Posted By: Pav
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quote_left Page 3 - Testimonials - Fix My MobileI think the service was great. We were able to leave our product and go shopping and in just over an hour we got a text to let us know that it was ready for pick up. Thankyou for the prompt service.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 25 November 2012
Posted By: Gail
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quote_left Page 3 - Testimonials - Fix My MobileGreat service! So quick and friendly. Phone looks like new! You also get a replacement phone while your phone is being fixed!quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 20 November 2012
Posted By: Tara Murrell
Australia
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quote_left Page 3 - Testimonials - Fix My MobileHi we are repeat customers because of the superior customer service that you guys always provide. With 5 iphones in the home it is fantastic to know that we have a reliable company to deal with.







PS You even rang back when I accidently cut myself off.






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Date of Posting: 19 November 2012
Posted By: sue druery
chermside
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quote_left Page 3 - Testimonials - Fix My MobileThanks to the guys at chermside my ip4 is fixed to perfect condition. They are fast and reasonable priced. Good on you and thank you.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 17 November 2012
Posted By: Bobby
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quote_left Page 3 - Testimonials - Fix My MobileTo The staff at Carindale,
I thank you very much for your wonderful service. I arrived at 4.15 and you worked expediently to fix my cracked iphone in 20 min . I was so very impressed and the best turn around service I've seen in years in Australia. Many thanks.
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Date of Posting: 14 November 2012
Posted By: Robert
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quote_left Page 3 - Testimonials - Fix My MobileVery prompt and professional service, the repair was worth every cent. Thank you Fix My Mobile, my warranty was expired and would have taken at least three times as long anyway.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 27 October 2012
Posted By: Jackson Heystek
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quote_left Page 3 - Testimonials - Fix My MobileFantastic, Bombastic... Can't say enough... Not only my iPhone 4S had a blasted screen but it wouldn't locate signal... They fixed it charging me only the screen in 30 minutes. Guys, don't look further, Fix My Mobile is Z place... Great work and excellent customer service...quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 28 September 2012
Posted By: Karl
Business Director, Boondall
www.k-sat.com.au
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quote_left Page 3 - Testimonials - Fix My MobileWOW, easy to book in. On time and fixed within the hour for the quoted price. Could not be easier. Thank you Fix My Mobile. Arthurquote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 19 September 2012
Posted By: Arthur
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quote_left Page 3 - Testimonials - Fix My MobileQuick and efficient friendly service. I shall be calling them again when my daughter cracks the glass on her iPhone ... Again!quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 18 September 2012
Posted By: Jenny Dair
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quote_left Page 3 - Testimonials - Fix My MobileThese guys actually fixed my phone the same day they received it.Very quick service, an had my phone back in a couple days. Would highly recommend to anybody that needs
a mobile repaired, as they do an excellent job.
Thanks heaps
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Date of Posting: 29 August 2012
Posted By: Robert Plant
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quote_left Page 3 - Testimonials - Fix My MobileAnother positive encounter with "Fix My Mobile". No one likes dropping and cracking their mobile screen but the care and prompt service of this business makes it bearable. Thanks for your professional attentionquote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 18 August 2012
Posted By: Simon Barnett
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quote_left Page 3 - Testimonials - Fix My MobileThe team at Fix My Mobile Chermside were very professional, friendly and eager to help me. Each interaction I had with Willem, Jeff and Damien was excellent, they genuinely cared about solving my issue. Ultimately, my phone was beyond saving (due to an underlying hardware fault) but even so, I would still highly recommend Fix My Mobile to anyone! Cheers for the great service guys. Ryanquote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 16 August 2012
Posted By: Ryan Challen
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quote_left Page 3 - Testimonials - Fix My MobileFantastic service! Had a badly damaged IPhone 4, dropped it in at 4pm and it was repaired perfectly by 5pm. I thoroughly recommend these guys. Friendly, efficient and prompt service at a great price.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 14 August 2012
Posted By: Les
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quote_left Page 3 - Testimonials - Fix My MobileThanks for the good quality service that was delivered in a timely manner.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 13 August 2012
Posted By: Jacob NHLAPO
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quote_left Page 3 - Testimonials - Fix My MobileHighly recommend Fix My Mobile after my experience at Chermside store. Superb service!quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 11 August 2012
Posted By: Darren
Chermside
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quote_left Page 3 - Testimonials - Fix My MobileJust had my Galaxy S2 fixed with new screen, service was quick, polite and good price. 3rd phone fixed by Willem and his team and have to say I can't fault them. Everytime I have had to use there service it has been 5 stars and will be telling all my friends that you can't go wrong with the Fix My Mobile team.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 06 August 2012
Posted By: Chris Rowell
Keperra
5 Page 3 - Testimonials - Fix My Mobile
quote_left Page 3 - Testimonials - Fix My MobileI meet the Fix My Mobile team when they first opened in the Carindale Shopping centre. Such a genuine nice group of people. A year later when I cracked my screen it was a relief knowing I had someone who I could trust and take my phone to. I took my phone to them that day and they had it fixed within an hour. My brother has a similar shop over in the US called yourirepair and it is great knowing that if I'm over in the US or here in Australia I have people I know and trust that will take care of my phone.

Thank you
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Date of Posting: 02 August 2012
Posted By: Lyndon Lyford
I am a Pastor at Lifeplace Church at the Carindale PCYC, Carindale
www.lifeplace.com.au
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quote_left Page 3 - Testimonials - Fix My MobileThe guys at the westfield chermside store are legends, they have fixed my iPod twice and I haven't had any problems with it. Great service and great prices. Definitely going back there if ive got anymore problems.quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 04 July 2012
Posted By: Anthony Somerville
Facebook
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quote_left Page 3 - Testimonials - Fix My MobileOutstanding service and staff in chermside today!! Cheapest priced repair done in less then half an hour and quality check carried out! Very impressed!!quote_right Page 3 - Testimonials - Fix My Mobile
 
Date of Posting: 04 July 2012
Posted By: Diana Clinton
Facebook

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