Your input is important to us. Please provide your valuable feedback. Here are some testimonials from our clients:

default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileI have an IPhone 4S mobile and I am sure it has been designed to become easy to break and/or dislodge its screen (even with a protector) for extra profit and mine has required repairs, however each time I have been to "Fix My Mobile" the Consultants have been quick with a solution and with a good price, collection of your fixed mobile wait times have always been accurate and acceptable (2 hours max), but impressively even with a "worse scenario" they also will re-assure you with other reasonably rated quick fixes/alternatives so your phone is back to it's self.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 24 July 2013
Posted By: Tracey
Ferny Grove, Brisbane
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileBooked service online and took my mobile to have it fixed to Chermside store. Power button didn't work and screen was cracked Quick and great service from staff. Head office made sure parts were put aside for me. Store technician was already briefed on the problem with my phone. Phone fixed in 30 minutes. Great service. Price cheaper than other quotes I had. Highly recommended.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 17 July 2013
Posted By: Mariana
Brisbane
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileThey fixed the screen of my iPad 2 in no time and looked new,I recommend you go here and if you can't pay it all off you can pay part by part,share with your friends about this!
Service:A+
Quality:A+
quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 16 July 2013
Posted By: Bakita Komi
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileMost professional, prompt and thorough. From the initial discussion to the close of the transaction, I was delighted with each step. I wish you all the best for the future. Melquote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 12 July 2013
Posted By: Mel Holzworth
Tax Accountant and SMSF Auditor, Australia
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileMy Daughter, 1 day out from going to Thailand, decides she needs her Iphone 5 screen fixed. I had spoken to the better looking of the two people working at Westfield Chermside, sorry do not remember her name, and asked her time frames and costs previously. I went with the broken Iphone and they delivered exactly what they said they would, in terms of cost and time, with a very polite, professional and patient way.

Absolutely recommended.
quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 01 July 2013
Posted By: Peter
Aspley
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileGreat service. I accidentally dropped my tablet used for business and needed a damage report for an insurance claim. You guys were prompt and professional in assessing the damage to my tablet and supplying a report. Thanks for your assistance in getting me back on the road!quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 22 June 2013
Posted By: Margaret
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileCan thoroughly recommend Fix my Mobile, mine is an old phone but I like it so to me it was worth fixing. I was kept informed what was happening and it was fixed while I shopped.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 22 June 2013
Posted By: Janet
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileExcellent service and very professional communications with the customers - liked every aspect of dealing with you.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 17 June 2013
Posted By: Vineet Aggarwal
Australia
www.ceruleconsulting.com
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileThanks to the Fix My Mobile Chermside Team for fixing my wife's broken iPhone 5 screen. Service was exceptional and fast turn around. Great job thank you so much. I would recommend you to everyonequote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 15 June 2013
Posted By: Adam
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileService was quick, well priced and I am really happy with the workmanship. Will definitely call on you guys again if, god forbid, anything happen to my phone again. Thank you :)quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 14 June 2013
Posted By: Emma
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileYou guys rock!t

I left Sydney to come to Brisbane for a holiday, the day I arrive in Brisbane my phone dies.

I wandered through Carindale thinking my phone would take forever to be fixed, then I come across Fix my Mobile.

Patsy served me and gave me the great news that they had the part required and that I should get a call within 2 hrs to collect my mobile FIXED!

Phenomenal!

An hour and a half later, I had my phone, fixed and working in my hands.

Awesome! You guys are awesome and your customer service is outstanding.

Cheers,

Tate
quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 09 June 2013
Posted By: Tate Burns
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileAs always the team at Fix my mobile never fail to amaze me with their wonderful service, it is A+quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 05 June 2013
Posted By: Kylie Higgins
Mum & National Brand Manager, Wakerley
www.comms-plusdistribution.com.au
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileExcellent service. Polite and easy to talk to staff. I would recommend Fixmymobile.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 05 June 2013
Posted By: Glenda
Samsung Galaxy S2, Boondall
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobilePrompt and friendly service, my phone was complete earlier than the time given, and more was repaired than expected. I rarely write praise, but these guys deserve every word.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 26 May 2013
Posted By: Gary Meade
Cannon Hill
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileAbsolutely fantastic fast service at a great price! Thanks Ben, your team is awesome.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 23 May 2013
Posted By: Lee-Anne Currie
Carindale
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileThank you for prompt and courteous service on my iPhone. Very happy with the repairs & reasonable charge. Highly recommend.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 23 May 2013
Posted By: Judy
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileExtremly happy with quatlity. Nice friendly staff. Super quick and resonably price :)quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 21 May 2013
Posted By: Alexandra
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileMy whole iPhone 4 screen was cracked! I took it too fix my mobile in Carindale, and within half an hour, TaDa, my phone was like brand new! The guys did such an awesome job, and even got a screen protector for free! Fast, Reliable and well worth the $130quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 19 May 2013
Posted By: Tasha Hibble
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileThank for a great repair, it is nice for someone to care for you as a customer and inform you of the repair process and any issues as they arise, great job fix my mobile.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 17 May 2013
Posted By: malcolm
everton park
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileGood service and advice from Willem at Chermside. Nice fellow.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 10 May 2013
Posted By: Robert
Bridgeman Downs
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileMy mobile phone screen was fixed within the hour. Extremely happy!!quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 04 May 2013
Posted By: Jadine
Redland Bay
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My Mobile"Fix my mobile" are great, Samsung wouldn't help, Telstra was hopeless but these guys fixed my phone in 40 min and charged $60. Telstra were going to charge three times that, take 6 weeks and were going to wipe my phone.
"Fix my mobile" service is the best!!!!

Arthur
quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 03 May 2013
Posted By: Arthur Marshman
Teacher, Mackay
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileVery Quick and Professional. Cheapest screen replacement for my Samsung Galaxy S3 4G I could find on the internet.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 29 April 2013
Posted By: Sue Cassell
Glendale NSW
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileMy iPhone 5 screen was completely smashed with glass missing. It took about an hour to fix and was done for the cheapest price I could find. Overall very happy with the experience and they also attached a free screen cover. Very impressed and will recommend! Thanks guysquote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 21 April 2013
Posted By: April
Cool girl, Morningside
Www.instagram.com/april_ferrier
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileVery professional. Job was done right and on time.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 18 April 2013
Posted By: Rhys Greer
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileExcellent service & phone fixed in an hour. Great price, highly recommendedquote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 17 April 2013
Posted By: Megan Magri
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileReally quick, effeicicient service considering the part had to be sent from overseas and was an uncommon brand of smartphone. I was kept informed of progress of repair, then phoned when repairs complete. Cost was what was quoted and reasonable. Staff were polite, helpful and happy to give advice.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 16 April 2013
Posted By: Debbie Taylor
Used fixmymobile to repair sim card socket, Chapel Hill
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileSuper fast job am very impressedquote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 15 April 2013
Posted By: Isidoro Castiglione
Australia
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileThe team members at Carindal, Westfield were nothing but helpful. I received nothing but top service and wouldn't fault anything. They were helpful from the time I handed my phone in to be repaired to the moment I picked it up. They should all be congratulated. I would definatley recommend there service to everyone I no.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 13 April 2013
Posted By: Erin hodges
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobilePrompt service, Quality workmanship, very courteous A++++++
Many thanks
quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 11 April 2013
Posted By: Noreen Edie
Worker, 19 Howlett Rd., Capalaba Q4157
Nil
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileYOU DIDN'T FIX MY PHONE CORRECTLY :(quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 09 April 2013
Posted By: Natasha
NOT HAPPY, GRUMPY LAND
Lock button not functioning
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileMy wife and I appreciated the prompt and courteous service, this is the 2nd time we have availed of your services with complete satisfaction.

Thank You
quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 19 March 2013
Posted By: Nev Delaforce
Manly Qld
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileFix My Mobile has a quick service that is done properly and efficiently. I wouldn't hesitate to recommend them to anyone.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 02 March 2013
Posted By: Ana
Brisbane
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileEfficient and personal service. I will be returning to you guys with all my phone issues. Very well done.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 27 February 2013
Posted By: Marc Williamson
Brisbane
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileWould just like to say was very happy with the service I received would highly recommend you to othersquote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 27 February 2013
Posted By: Matt
Woolloongabba
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileFantastic service - quick and friendly, I would recommend to anyone!quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 22 February 2013
Posted By: Florence
Morningside
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileDamian the service guy at Chermside was very friendly, helpful and apologetic of his boss who was supposed to show up aprox. 2hrs previous but wasn't there.

We were told we would receive a call when it was done and that didn't happen to my knowledge, later when at home I saw that Id been given an email- which wasn't helpful 1. I didn't have my phone, 2. I didn't have internet access to get it to let me know nor was expecting it.

Response from Fix My Mobile:
Dear Vicky

Sorry to hear you were messed around with regards to time frames for your repair. In the interest of customer service, we like to offer all our customers a FREE loan phone to keep them in touch with the rest of the world while their phone is being repaired. This also helps in the situation where we need to contact you should we have any further questions or need to provide you with information during the repair process in this case to advise of a delay. We are sorry to hear that in your situation this procedure was not followed by our team member leading you to be disappointed with our service. :(

To all our future customers please ask for a loan phone so this does not happen to you, or alternatively provide us with a contact number of someone who you are with during the repair process. Vicky, we will be discussing this at our next team meeting to ensure this procedure is adhered to in the future to avoid disappointment to important customers like you who keep us in business. Thank you for taking time to let us know when we get it wrong so we can work at getting it right.

Kind regards

Willem@
Fix My Mobile
quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 22 February 2013
Posted By: Vicky
108 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileWe deal with the guys at Chermside regularly to fix our fleet of iPhones. They are always friendly, knowledgeable and get the phones fixed quickly and professionally. Thanks to Willem and the guys for their great service.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 21 February 2013
Posted By: Gareth Young
IT Manager at Cetnaj, Virginia QLD
www.cetnaj.com.au
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileFriendly speedy service...Happy customer.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 20 February 2013
Posted By: Matthew
Carindale
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobilePrompt and helpful as usual. Thanks again.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 04 February 2013
Posted By: Vikki
Seven Hills
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileHighly recommend your service to all my friends. Fast service, pleasant person to deal with. This is from your Chermside booth.
Thanks you
Veronika Harris
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Date of Posting: 01 February 2013
Posted By: Veronika Harris
Boondall
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileUnfortunately, I didn't have a great experience with Fix My Mobile. After receiving my phone back (Samsung Galaxy S2) from getting the screen replaced, the phone started turning on and off by itself. I took it back to the shop and received a phone call the next day saying that it must be the software causing the problem. I still can't work out how a problem that did not exist before the repair can be related to the same software that existed both before and after the repair. I was told that they would have to send it to Samsung for a software update. I'm not sure why this had to happen as you can set the phone to automatic updates or just do it manually whenever a software update becomes available. They said it usually takes 2-3 days. It took 11 days to get my phone back. Before I gave the go ahead to send the phone away I arranged with them to backup my photos and my contacts stored on my phone. Upon receiving the phone back, I realised that no contacts were in fact backup up and I had indeed lost all of my contacts. They assumed that for some reason, everyone likes to save their contacts in cyberspace using a google account. I don't. My contacts were saved on my phone and no where else which is why I explicitly asked them to back up the contacts. Even a simple 'save to SIM card' would have done the trick. Now I have no way of finding out many of the important numbers I had gathered over the last few months. VERY DISAPPOINTED!

Response from Fix My Mobile:
Dear Jason,

We are disappointed to hear that you were not happy with our services. We have looked at the notes for your repair and would like to address your questions as to why things were not performed to your satisfaction. When your phone was returned to us we were unable to replicate the fault, therefore in the interest of good customer service we advised it was best to be sent away for the manufacturer to preform a complete software update rather than an over the air OS software update which can sometimes not be successful to eliminate rebooting issues in Samsung devices. We offered this free of charge and we usually advise 2-3 weeks turnaround time as we are not able to predict accurate timeframes for the manufacturer. We provided you with a free loan phone in the meantime so you would not be without a phone for this duration.Our notes do not say anything about performing a data back up for you as this is usually written in our back office notes when people request that they require their data is important to them and we have a celebrite machine that we are happy to use in store for data back ups for customers. We do not back up to sim card as with smart phones these days the quantity of data is sometimes not able to be completely backed up to a sim card.

We believe there has been two miscommunications with regards to your experience with us, firstly that you were told 2-3 days instead of 2-3 weeks and secondly no notes to back up your data have been made resulting in your data being wiped by the manufacturer. On our terms and conditions and the receipt docket we state that we are not liable for data loss however we always strive to back up data when possible for customers who request it as we know how important information stored on our phones is for everyone these days. We are truly sorry that your experience with Fix My Mobile was disappointing and we want to assure you from your valued feedback we will be having a meeting to discuss within our team how we can eliminate this situation from arising again to another important customer in the future and improve the services we offer at Fix My Mobile.

We understand how frustrated you feel with regards to the outcome of your experience with our business.

Regards Willem@Fix My Mobile
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Date of Posting: 01 February 2013
Posted By: Jason Davie
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileGreat customer service, Willem was very helpful.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 01 February 2013
Posted By: Kelsey
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileGreat service, very clear accurate information and the work was done so quickly.

I highly recommend them!
quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 27 January 2013
Posted By: Skubi
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileThe only people I would trust to fix my mobile. Great people providing great service. Highly recommended.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 10 January 2013
Posted By: Ron Dunglison
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileI have a cracked S3 and thanks to the guys at FixMyMobile they fixed ...now it looks just new with less than an hour...thanksquote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 07 January 2013
Posted By: turki
grad student, brisbane
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileRecently had my mobile phone - a Samsung Galaxy Series III - repaired after cracking the screen,I found that the service provided by Fix My Phone at Carindale was first class as well appreciated the promptness to my request and the explanation of the after sale service.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 05 January 2013
Posted By: Trevor Gray
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileTo the team at Fix My Mobile - Carindale. Wow. You didn't just exceed expectations, you scored a perfect 100. Got the phone back this afternoon and was astonished... All at a fraction of the cost of going via genuine manufacturer.

I am seriously impressed and won't hesitate to refer, keep it up!
quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 04 January 2013
Posted By: Ian Kerr
Australia
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileExcellent service done very promptly. Highly recommended.quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 27 December 2012
Posted By: Ron Dunglison
default_user_0 Page 7 - Testimonials - Fix My Mobile
quote_left Page 7 - Testimonials - Fix My MobileWent to the store to see if I could get a iPod screen fixed and whilst there they noticed
The camera wasn't working. They only
Charged me for the screen and did their best to fix the camera
Unfortunately it wasn't something they could fix on the spot. The gentle man who served me (William) was an amazing help, so polite. Will Definatley go back and
Recommend them to any one. Thanks so much William your a sweetheart.
quote_right Page 7 - Testimonials - Fix My Mobile
 
Date of Posting: 20 December 2012
Posted By: Cecelia

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